Terms of use for rental GPS trackers

By using the Racemap GPS tracking system, you agree to the following terms and conditions.Last updated: May 2024


1. Package inspection 

Upon delivery of the trackers, inspect the contents of the package(s) according to the parts list (number of trackers, waterproof zip-lock bags, charging cables, etc.).

Note: ● We ship our trackers fully charged.● The trackers are configured according to the requirements of your event.● We provide our trackers with m2m SIM cards. Our cards offer optimal coverage.


2. Test trackers and verify functionality beforehand

The tracker has three LED indicators one each for power, GPS, and network. Turn on each tracker one or two days before the event:● Press the power key until the "PWR" LED lights up. ● The three LEDs then light up, and the tracker vibrates. ● Place trackers outside to get a quick GPS fix. ● Look out for the dots on your tracking map. The dots should show the present location of the tracker.

Use the tracker management https://racemap.com/admin/trackers to check the tracker status:● Connection to Racemap server ("CON") ● GPS and last location ("LOCATION") ● Battery

More about Racemap tracker management system can be found in our documentation: https://docs.racemap.com/tracker-management 

Note: You can only access the tracker management through your own Racemap account.


Turn off the trackers: ● Option A: Remotely apply the "Shut down" command through tracker management. ● Option B: Press the power key for 3 sec, tracker vibrates, LEDs stop flashing after 10 sec.


3. Event day

● Turn on the trackers 30 min before the start of your event.● Put trackers in the waterproof zip-lock bags that it comes with.● For optimal performance the tracker should not be covered.● Deploy each tracker to the correct participant. ● Participants can check the status of their tracker online using the QR code on the tracker.● If a tracker is not working as desired: Send “Reboot” command through the tracker management or manually turn off and -on the tracker.

4. Return of trackers

● Verify the contents of the package before returning the trackers.● Return trackers on the first working day after your event. ● Delay might be charged extra.

Racemap GmbH,Konrad TreppeLenbachstraße 2DRESDEN, 01219DEmoc.pamecar%40ofni, +49 15771567055

Behaviour of trackers

● No LED: Network searching● Green LED every 2 sec: Network reception (OK)● Blue LED off: GPS fix (OK)● Blue LED continuously: GPS searching● Red LED every 1 sec: Charging● Red LED continuously: Fully charged

The tracker can send its current location only when the device has ● Network reception and ● GPS fix. 

In areas with poor reception, the tracker cannot send a location and will be displayed as "offline" temporarily. Even in this case, the tracker saves the location data in the memory. 

Limitations of GPS tracking service

● Due to the technical nature of the GPS tracking service, there is no guarantee of fail-safe live tracking operation.● Data is collected, saved, processed, and published by Racemap exclusively for athlete tracking, visualization, and presentation on the web platform and in the Racemap App.● Racemap assumes no liability for accidental, specific, indirect, or consequential damages, including but not limited to, fines or summonses caused by improper use, non-usability, or defects of the product.

No Violation of Racemap Tracking System

In case of loss or destruction of a tracker, Racemap charges €150* per tracker. Delay in return might be charged extra.

It is strictly prohibited to: ● Open the device shell. ● Pierce or burn the tracker or the battery.

Avoid exposing the tracker to high temperatures and direct solar radiation. Temperature Guidelines: ● During storage: 0 to 25°C (32 to 77°F) ● During use: -30 to 50°C (-22 to 122°F)

*VAT may be applicable depending on your country and legal entity.