Terms of use for rental GPS trackers

By using the Racemap GPS tracking system, you agree to the following terms and conditions.Last updated: May 2024

Instructions

1. Package inspection 

Upon delivery of the trackers, inspect the contents of the package(s) according to the parts list (number of trackers, waterproof zip-lock bags, charging cables, etc.).

Note: ● We ship our trackers fully charged.● The trackers are configured according to the requirements of your event.● We provide our trackers with m2m SIM cards. Our cards offer optimal coverage.

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2. Test trackers and verify functionality beforehand

The tracker has three LED indicators one each for power, GPS, and network. Turn on each tracker one or two days before the event:● Press the power key until the "PWR" LED lights up. ● The three LEDs then light up, and the tracker vibrates. ● Place trackers outside to get a quick GPS fix. ● Look out for the dots on your tracking map. The dots should show the present location of the tracker.

Use the tracker management https://racemap.com/admin/trackers to check the tracker status:● Connection to Racemap server ("CON") ● GPS and last location ("LOCATION") ● Battery

More about Racemap tracker management system can be found in our documentation: https://docs.racemap.com/tracker-management 

Note: You can only access the tracker management through your own Racemap account.

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Turn off the trackers: ● Option A: Remotely apply the "Shut down" command through tracker management. ● Option B: Press the power key for 3 sec, tracker vibrates, LEDs stop flashing after 10 sec.

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3. Event day

● Turn on the trackers 30 min before the start of your event.● Put trackers in the waterproof zip-lock bags that it comes with.● For optimal performance the tracker should not be covered.● Deploy each tracker to the correct participant. ● Participants can check the status of their tracker online using the QR code on the tracker.● If a tracker is not working as desired: Send “Reboot” command through the tracker management or manually turn off and -on the tracker.

4. Return of trackers

● Verify the contents of the package before returning the trackers.● Return trackers on the first working day after your event. ● Delay might be charged extra.

Racemap GmbH,Konrad TreppeLenbachstraße 2DRESDEN, 01219DEmoc.pamecar%40ofni, +49 15771567055

Behaviour of trackers

● No LED: Network searching● Green LED every 2 sec: Network reception (OK)● Blue LED off: GPS fix (OK)● Blue LED continuously: GPS searching● Red LED every 1 sec: Charging● Red LED continuously: Fully charged

The tracker can send its current location only when the device has ● Network reception and ● GPS fix. 

In areas with poor reception, the tracker cannot send a location and will be displayed as "offline" temporarily. Even in this case, the tracker saves the location data in the memory. 

Limitations of GPS tracking service

● Due to the technical nature of the GPS tracking service, there is no guarantee of fail-safe live tracking operation.● Data is collected, saved, processed, and published by Racemap exclusively for athlete tracking, visualization, and presentation on the web platform and in the Racemap App.● Racemap assumes no liability for accidental, specific, indirect, or consequential damages, including but not limited to, fines or summonses caused by improper use, non-usability, or defects of the product.

No Violation of Racemap Tracking System

In case of loss or destruction of a tracker, Racemap charges €150* per tracker. Delay in return might be charged extra.

It is strictly prohibited to: ● Open the device shell. ● Pierce or burn the tracker or the battery.

Avoid exposing the tracker to high temperatures and direct solar radiation. Temperature Guidelines: ● During storage: 0 to 25°C (32 to 77°F) ● During use: -30 to 50°C (-22 to 122°F)

*VAT may be applicable depending on your country and legal entity.