By using the Racemap GPS tracking system, you agree to the following terms and conditions.Last updated: May 2024
1. Package inspection
Upon delivery of the trackers, inspect the contents of the package(s) according to the parts list - number of trackers, waterproof zip-lock bags, charging cables, etc.
Note: ● We ship our trackers fully charged.● The trackers are configured according to the requirements of your event.● We provide our trackers with m2m SIM cards. Our cards offer optimal coverage.
2. Test trackers and verify functionality
Turn on each tracker upon receiving the goods:● Press the power key until the red "PWR" LED lights up. ● The three LEDs then light up, and the tracker vibrates. ● Place trackers outside to get a quick GPS fix. ● Look out for the dots on your tracking map. The dots should show the present location of the tracker.
5. Event day
● Turn on the trackers 30 min before the start of your event.● Put trackers in the waterproof zip-lock bags that it comes with.● For optimal performance the tracker should not be covered.● Deploy each tracker to the correct participant. ● Participants can check the status of their tracker online using the QR code on the tracker.● If a tracker is not working as desired: Send “Reboot” command through the tracker management or manually turn off and -on the tracker.
6. Return of trackers
● Verify the contents of the package before returning the trackers.● Return trackers on the first working day after your event. ● Delay might be charged extra.
Racemap GmbH,Konrad TreppeLenbachstraße 2DRESDEN, 01219DEmoc.pamecar%40ofni, +49 15771567055
Limitations of GPS tracking service
No Violation of Racemap Tracking System
In case of loss or destruction of a tracker, Racemap charges €150* per tracker. Delay in return might be charged extra.
It is strictly prohibited to: ● Open the device shell. ● Pierce or burn the tracker or the battery.
Avoid exposing the tracker to high temperatures and direct solar radiation. Temperature Guidelines: ● During storage: 0 to 25°C (32 to 77°F) ● During use: -30 to 50°C (-22 to 122°F)
*VAT may be applicable depending on your country and legal entity.